Our Commitment to You

At Greenwichshop.com, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Our return policy is designed to make the process easy and hassle-free.

Easy Returns and Exchanges

Eligibility

• Items must be returned within 30 days of purchase.
• Products must be unworn, unwashed, and in their original condition with all tags attached.

How to Return an Item

1. Contact Us: Email us at contact@greenwichshop.com with your order number and reason for return.
2. Receive a Return Label: We will send you a prepaid return shipping label.
3. Pack Your Item: Securely pack the item in its original packaging (if possible) and include the original receipt or proof of purchase.
4. Ship It Back: Attach the return label to your package and drop it off at your nearest shipping facility.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Exchanges

• If you need a different size or color, we offer free exchanges. Contact our customer service team to initiate the exchange process.
• Exchanges are subject to product availability. If the requested item is not available, we will offer you a refund or store credit.

Non-Returnable Items

• Certain items, such as personalized or custom-made products, are non-returnable unless defective or damaged upon arrival.

Contact Us

If you have any questions about our return policy or need further assistance, please do not hesitate to contact our customer service team at contact@greenwichshop.com

Thank you for shopping with Greenwichshop.com. We appreciate your business and strive to provide the best service possible.

Feel free to adjust the contact information and any specific details to better match your store’s policies and procedures.